Policies

RETAIL POLICIES

Privacy Policy

We take your privacy seriously and will take measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Order Policy

All orders are subject to product availability. Orders placed Monday to Friday between 8am and 3pm (GMT-4) will be processed same day and ready to ship in 1-5 business days. Orders received after 3pm (GMT-4), on weekends or on public holidays will be processed on the next business day. Processing times can also be affected due to changes within the supply chain, peak periods or as a result of COVID-19 restrictions.

Shipping Policy

If an item in your order is unavailable, we can ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable. Additional shipping charges may apply depending on your location, size or weight of your order. 

Delivery Policy

The date of delivery for your order may vary due to your availability for pick up/delivery, courier shipping practices, delivery location and if parts of your order are delivered in separate shipments.  If there is any damage to the items that you ordered on delivery, you must contact us within 24 hours from receipt of your order. 

Return Policy

If you are not fully satisfied with your purchase, you have 7 calendar days from the date received to return items. To be eligible for a return, all items must be unused, in original packaging and in the same condition in which you received them. You are also required to provide the corresponding invoice number as proof of purchase. When we receive and inspect your items, you will be immediately notified of your return status.  If your return is approved, you can choose to be issued either a Store Credit or a Refund.

ALMT Group Limited reserves the right to refuse or deny any request for a return if not fully satisfied with the information provided by the consumer.

Store Credit Policy

Once your return has been approved and you select a Store Credit, you will be issued a Store Credit Coupon Code equivalent to the value of the items (less Shipping Fee and 10% Restocking Fee). Valid for 30 calendar days. This cannot be used in conjunction with other coupons. 

Refund Policy

Once your return has been approved and you select a Refund, you will be refunded (less Shipping Fee and 10% Restocking Fee) within 7 to 14 business days via Online Bank Transfer depending on Bank policies. Client is required to provide their banking information including:- Account Holder’s Full Name, Bank & Branch, Bank Account Number, Account Type (SAV/CHQ) & Transit Number (if necessary).

SERVICE POLICIES

Pre-Service Policy

For new clients, a 20-30 minute Virtual Consultation is REQUIRED at least 3-4 days prior to a Service Booking. We will discuss your hair history, where you currently are in your hair journey, the results you would like to achieve, what may be holding you back and steps we can take to get you to your hair goals. Please complete and submit the Client Intake Form to get started. 

You will be contacted via WhatsApp to arrange your preferred Virtual Consultation date and time which would take place via a video-communication and screen sharing tool (e.g. Google Meet, WhatsApp Business Video Call etc) . You will receive a reminder 24 hours prior to meeting time to confirm your attendance.

After the Virtual Consultation, you will receive a summary of what was discussed, recommendations, Service Costs & Fees , Service Policies, Appointment Schedule, Product Recommendations etc. via WhatsApp.

Service Booking Policy

We operate by appointments ONLY. Service Bookings need to be made minimum three (3) working days in advance (after the completion of our Client Intake Form, Virtual Consultation and acceptance of our Service Polices). Service Bookings are scheduled at your preferred date and time at your residence or at Salon, located Upstairs Charran’s Plaza, Main Road Chaguanas. Please provide your location and detailed directions in the booking note for mobile hair service.

To confirm a Service Booking, you are required to submit a Service Booking Fee of $100.00 TTD. You can make this payment via either option below:-

1. Online Banking Transfer/Direct Deposit to:-
   ALMT Group Limited
   First Citizens Bank
   Business Chequing Account
   Account # 2678397
2. WiPay Link for Credit Card Payments

The Service Booking Fee is forfeited in the event of a No-Show/Cancellation.

When the Service Booking Fee is collected and confirmed, you will receive an Invoice via WhatsApp showing the payment made and the balance due on the day of your Appointment. After your Service, the balance owed would be paid in full via Debit/Credit Card and you will receive a Receipt as proof of payment via Text or Email.

You can schedule your follow-up Appointments as recommended and the Service Booking Fee can be made closer to the service date. 

Patch/Strand Test Policy

For new clients who are having a chemical service, it is important for your health and safety that a Patch Test is performed. This is done 24 to 48 hours prior to your appointment date to determine if there is an allergic reaction to the chemicals/products set to be used. Product is applied behind the ear and on the interior of the elbow and left for 24 to 48 hours. A negative Patch Test shows no inflammation (redness/irritation) and that the chemical service can be performed safely.

A Strand Test also needs to be performed on new clients to determine how their hair reacts to chemical formulas and how long it should be left on the hair. Development at five-minute intervals until the desired result has been achieved. Necessary adjusts to formula, timing, or application method are made and then we proceed with service.

Child/Pet Safety Policy

Unsupervised children/pets are strictly prohibited for their own safety. There will be no running, screaming, or walking around the station as there are cords they can trip on, sharp implements, glass, hot styling tools, chemicals etc.

A busy, congested area make for a potentially dangerous environment for young children/pets. We cannot be held responsible for injuries as a result of unsupervised children/pets. You will be financially responsible for ANY items and/or property damaged by the children/pets.

Rescheduling Policy

In the case of a true, unforeseen and unavoidable emergency, we require a minimum of 48 hours notice in order to reschedule your Appointment for you to retain your Service Booking Fee.

Cancellations or Rescheduling made less than 24 hours before your Appointment will result in you paying another Service Booking Fee for your new Appointment.

Complaint/Redo Policy

If for some reason you are not satisfied with your service, we invite you to email your Complaint or Redo Request to admin@almtgroup.com within 24 hours post-service.

This gives us the opportunity to understand what went wrong, address the situation in whatever way necessary to ensure that it not repeated and ultimately improve our service delivery in the future.

Service Refusal Policy

ALMT Group Limited reserves the right to refuse service due to health concerns (such as lice, skin or scalp inflammation, bacterial infections, fungal infections, open wounds, continuous cough, fever and so forth), safety concerns, other contraindications or any reason we deem fit to cease/decline our Retail or Mobile Hair Services to a client.