Privacy Policy

We take your privacy seriously and will take measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Order Policy

All orders are subject to product availability. Orders placed Monday to Friday between 8am and 3pm (GMT-4) will be processed same day and ready to ship in 1-5 business days. Orders received after 3pm (GMT-4), on weekends or on public holidays will be processed on the next business day. Processing times can also be affected due to changes within the supply chain, peak periods or as a result of COVID-19 restrictions.

Shipping Policy

Pick Up at Movie Towne POSFREE
Pick Up at Price Plaza ChaguanasFREE
Pick Up at C3 Centre, San FernandoFREE
Flat Rate Shipping$30.00

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable. Additional shipping charges may apply depending on your location, size or weight of your order. 

Delivery Policy

The date of delivery for your order may vary due to your availability for pick up, courier shipping practices, delivery location and in addition your order may be delivered in separate shipments.  If there is any damage to the items that you ordered on delivery, you must contact us within 5 calendar days from receipt of your order. 

Return Policy

If you are not fully satisfied with your purchase, you have 30 calendar days from the date received to return items. To be eligible for a return, all items must be unused, in original packaging and in the same condition in which you received them. You are also required to provide the corresponding invoice number as proof of purchase. When we receive and inspect your items, you will be immediately notified of your return status.  If your return is approved, you can choose to be issued either a Store Credit or a Refund.

ALMT Group Limited reserves the right to refuse or deny any request for a return if not fully satisfied with the information provided by the consumer.

Store Credit Policy

Once your return has been approved and you select a Store Credit, you will be issued a Store Credit Coupon Code equivalent to the value of the items (less Shipping Fee and 10% Restocking Fee). Valid for 30 calendar days. This cannot be used in conjunction with other coupons. 

Refund Policy

Once your return has been approved and you select a Refund, the original method of payment will be refunded to you (less Shipping Fee and 10% Restocking Fee) within 7 to 14 business days depending on Card or Bank policies. 

Virtual Consultation Policy

For new clients, a 20-30 minute Virtual Consultation is required at least 3-4 days prior to a Service Booking. We will discuss your hair history, where you currently are in your hair journey, where you would like to go, what may be holding you back and steps we could take to get you to your hair goals. Please complete and submit the Client Intake Form to get started. 

You will be contacted via WhatsApp to confirm your preferred Virtual Consultation date and time which would take place via Google Meet. The meeting link will be shared with you via WhatsApp and you will receive a reminder prior to confirm your attendance.

After the Virtual Consultation, you will receive a summary of what was discussed, recommendations, estimate pricing, Service Booking schedule etc. via WhatsApp.

Service Booking Policy

We operate by appointments ONLY. Service Bookings need to be made 2-3 days in advance and can be scheduled at your preferred date and time at your residence. Please provide your location and detailed directions accordingly.

To confirm a Service Booking, you are required to make a deposit of $100.00 TTD for non-chemical services or 50% of the estimated total for chemical services. Deposits are non-refundable. You will be sent a PayWise Link for Debit/Credit Card Payments or Business Banking Details for Online Transfers for the Service Booking deposit.

When the deposit is collected, you will receive an Invoice via WhatsApp showing the payment made and the amount due on the day of your Service Booking. After your Service, the balance owed would be paid in full via Debit/Credit Card/Cash and you will receive a Receipt as proof of payment via WhatsApp/email.

You can schedule your next appointment as recommended and a deposit can be made closer to the service date.